Custom App Connects Masonicare and Its Residents

Inside the Masonicare App

BUSINESS STRATEGIES

• Intuitive administration: To facilitate real-time delivery of community-wide information by backend users
• User-centric design: Developing the app with the age population of Masonicare communities in mind – incorporating UX best practices, how-to tutorials, and a secure passwordless authentication procedure to ensure ease of use and enhanced security
• Quick interactions: Create an interface that is easy for residents to order meals, make reservations, and request home maintenance
• Systems integration: Connect the app to enterprise Masonicare systems for reduced reliance on manual management, increased efficiency, and improved service delivery accuracy
• Data security: Devise a technical approval process to maintain the privacy of residents’ personal information activities while on the app

TECHNICAL ACHIEVEMENTS

• Real-time community calendar: A dynamic calendar feature tailors events to each individual community, and enables residents to save events they wish to attend
• API-based maintenance ticket integration: The app integrates the Masonicare maintenance ticket management program – allowing residents to submit requests directly through the app, and reducing administrative overhead in the process
• Streamlined management: A custom backend system for the app connects to features on the Masonicare website and reduces the need to enter data in two places; this system can be used to administer virtually every aspect of the app, from users to content
• Security and privacy: A fully-managed, passwordless authentication system is implemented to enhancing user convenience without compromising safety
• Seamless interface: An optimized design and content system was engineered to facilitate easy navigation of the app, ensuring a smooth user experience for residents of varying technical literacy levels